|
|
Call Centre Solutions |
|
Our Call Centre Solutions offer a range of ACD solution in a
hosted, managed or CPE environment to manage the distribution of
the voice traffic to agents based on specific business rules and
real time priorities. This includes solution that support
traditional voice , SIP terminated voice over IP and multi
channel contact management. A hosted call centre platform ideal for non traditional work groups like internal help desks & Custom Solutions-let us customize a solution based on your needs. |
ContinenTel Switchless Call Centre
Like all great ideas the ContinenTel Switchless Call Centre is based on a simple concept – we take off-the-shelf Voice over IP (VoIP) components and enable them to deliver advanced call centre functions. ContinenTel Switchless Call Centre uses the Session Initiation Protocol (SIP) as the mechanism for controlling and managing calls and contacts.
Normal routers and VoIP gateways are combined with the ContinenTel customer contact applications to provide sophisticated call centre capability at affordable prices.
The Switchless call centre can be deployed in two configurations:
Each can be deployed in combination with existing call centre technologies, to leverage investment and cost effectively deliver the advanced capabilities that have historically been the preserve of large call handling operations.
Voice over IP is usually viewed as an alternative to traditional telephony systems. It is more than that; IP is the platform for new call centre possibilities. The Switchless call centre already delivers
and we are working to bring you call centre applications integrated to mobile telephones that support advanced presence, payment and collaboration functionality.
ContinenTel Service Solutions
Our service solutions focus on customer acquisition, customer care and customer growth and retention. At ContinenTel, the customer is at the center of everything we do. Whether communicating by voice, email, on-line chat, VOIP click-to-talk or SMS text messaging, ContinenTel provides that special "last touch" with the customer that keeps them coming back!
"The Customer is at the Centre of Everything we do"
Inbound Sales & Order Taking
ContinenTel handles all manner of inbound customer acquisition including
order taking, charitable donation processing, lead generation,
appointment setting, and market research. We also specialize in customer
win-back and sales recovery programs.
Inbound Customer Care
We deliver timely, quality, professional customer care in the areas of account maintenance, product inquiries, billing concerns, technical trouble-shooting, repair dispatch, order status, service activation, service renewal, and vendor locator.
Outbound Telemarketing & Lead Generation
We have an experienced, motivated telephone sales force with a proven track record of exceptional results. Our team has effectively marketed dozens of products ranging from complicated, high-end software solutions to lowly magazine subscriptions. We also handle B-2-B lead generation, up-sell/cross-sell programs, market surveys and executive appointment setting.
Customized Financial & Logistics Support
ContinenTel manages a team of logistics specialists highly skilled in the areas of supply chain management, shipment track and trace, claims processing, freight pricing, billing, and collecting.
Back office Processing
We excel at providing low-cost, high-quality administrative and secretarial support in the areas of voice transcriptions, data entry, presentations, reporting, and database purging. Our experienced operators are skilled in Microsoft Windows applications such as Word, Excel, PowerPoint and Access.
Technical Support & Helpdesk
Our technical support team strives to make every customer experience a pleasant one. We provide Level 1 technical support and step-by-step troubleshooting for an array of software and telecommunications products.
© Copyright Asia Telecom, INC. 2007-2008 ® All Rights Reserved.
